Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the http://www.stefaneea.com website operated by STEFANEEA ATELIER S.R.L. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.
This Legal Notice regulates the general conditions of access and use of the website accessible through www.stefaneea.com.
This website is operated by STEFANEEA ATELIER S.R.L. Throughout the site, the terms “we”, “us” and “our” refer to STEFANEEA ATELIER S.R.L. and STEFANEEA ATELIER S.R.L.’s offers on this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all visitors and users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Before placing an order, if you have any queries relating to these Terms and Conditions of Use, please email our customer service team at customercare@stefaneea.com.
Your use of this site including placement of an order indicates your acceptance of these terms and conditions, together with the documents referred to on it. These terms and conditions shall supersede any subsequent terms or conditions whether or not such terms or conditions are signed by us.
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website at any time. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
Questions about the Terms of Service should be sent to us at customercare@stefaneea.com.
1. General conditions
1.1. STEFANEEA products are intended to be sold to legal persons, who are purchasing upon personal needs (hereinafter referred to as the “Customer”). By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.2. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.3. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
1.4. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
1.5. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
1.6. The Company reserves the right to revise its prices at any time prior to accepting an Order. The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
2. Products
2.1. STEFANEEA offers three types of products:
- Ready-made products (Products that are produced mainly in sizes XS, S, M or L)
- Pre-made products (Products that customers wish to be made for their specific measurements without doing alterations to the design)
- Customized products (Referred to Special Orders), meaning our designs will be customized for the client’s taste and measurements in coordination with a professional designer from STEFANEEA. Custom alterations to the design may or may not increase the final price – to be decided on an individual basis.
2.2. If the Customer purchases a ready-made product, he/she will receive the same product as seen on our official website or social media (Instagram and/or Facebook).
2.3. We have taken great care to ensure that the Items on our website are presented as accurately as possible. However, color clarity will depend upon your own personal monitor and we therefore cannot guarantee that the color of the actual Item is absolutely accurate. The Customer needs to understand that there may be slight differences in color, due to the different lightening used in different locations and color settings in different monitors and screens.
2.4. If the ordered product is handmade, or contains handwork, the Customer needs to understand that the product cannot be recreated in a completely identical way, as it’s done by hand and not by machine. Embellishments made by hand are always done by a real life person and can be recreated approximately 90-95%.
2.5. With regards to measurements and dresses that are customized, in case of online orders there can always be small deviations since it is not possible to have a perfect fit without having at least one fitting.
3. Availability
3.1. STEFANEEA dresses will be produced on an individual basis. Once an order has been placed, our team will contact you back and guide you through the next steps.
3.2. The products take from 5 to 45 business days to be produced, depending upon the design and type of fabric used.
Please contact us for any additional details regarding the lead and delivery time for our products before placing the order. In particular cases, if the demand is high and we are not able to fill your order, you will be contacted within 48 hours after the order being placed and get a full refund in 1-5 business days.
4. Pricing policy
4.1. Prices shown on the Site are in Euro (EUR €), United States Dollar (USD $) and RON and are inclusive of Value Added Tax (“VAT”).
4.2. Please note that prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
5. Ordering Process
5.1. You can place an order on our website – www.stefaneea.com only after registering for an account. To create an account, simply click on REGISTER to fill in your details. The account password you create should be unique and kept secure, and you must notify STEFANEEA immediately of any breach of security or unauthorized use of your account.
5.2. In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated.
5.3. We will acknowledge having received the order by means of an email sent to Your email address as reflected within our database. This confirmation email will contain the ordering information and/or, where relevant, any difficulties concerning the order (availability of the Product, delivery timeframes or payment difficulty). The orders are binding on You once a confirmation email has been sent to You.
5.4. All orders are subject to acceptance and availability, therefore items in your shopping basket are not reserved and may be purchased by other customers. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Unless you cancel your order, acceptance of your order and completion of the contract between you and STEFANEEA will be completed when we email you to confirm the goods have been dispatched.
5.5. All orders placed by you indicate your agreement with these Terms and Conditions and customers must abide by them. STEFANEEA reserves the right to hold or cancel your order(s) if you are found violating any of the STEFANEEA Terms and Conditions. By continuing to place orders with STEFANEEA, it is assumed that you have read and agree to all the above Terms of Service. As always, we thank you for your business.
5.6. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer name, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
6. Your Account
6.1. To use some of the services or features made available to you on this website you will need to register for an account. When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
6.2. If you use the www.stefaneea.com website, you are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password, whether Your password is with Our Service or a Third-Party Social Media Service. STEFANEEA is not responsible for any unauthorized activity on Your Account, if You fail to keep Your Account login information secure or share Your password with any third-party.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
Should any of your registration information change, please notify us immediately at the following e-mail address: customercare@stefaneea.com. We may also change registration requirements from time to time.
6.3. Should you have any issues with your account or need any help in relation to it, then please do not hesitate to contact our Customer Care team at customercare@stefaneea.com. However, please note that we can only communicate with the named account holder in relation to any questions, changes or cancellation of an account.
6.4. If you have forgotten your password, try to sign in and the window that pops up will redirect you to change the password or reset account info. For security reasons we are unable to send your password via email.
6.5. STEFANEEA reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
Please refer to our Privacy Policy information about how we use your data.
7. Payment
7.1. To place any order or purchase an item (ready-made, pre-made or customized), the Customer must pay the full price of a product. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).
7.2. Customer must provide all required payment card details requested during the checkout process and warrants that he/she is the cardholder of the payment card or that he/she have been specifically authorized by the owner of said card to use it.
All payment cards are subject to validation checks and authorization by the card issuer. If the payment card is rejected by the card issuer, the order will not be shipped and we have no obligation to fulfill the order.
7.3. The payment card will then be debited after verification of its identification and banking information in accordance with banking security standards, by communicating the payment card number and/or bank details. By launching an order on www.stefaneea.com the customer unconditionally agrees in advance that We may complete the secure transaction in question and pre-authorize the bank to debit the bank account upon reception of records or statements sent by Us, even in the absence of receipts signed by the cardholder of the payment card used. The authorization to debit the bank account is always given only for the amount of the Products bought.
7.4. We reserve the ownership of the Products until the full price of the Products has been paid to us, i.e. the price has effectively been debited from Your bank account and credited to Our bank account.
8. Errors, innacuracies and omission
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
9. Your Feedback to Us
You assign all rights, title and interest in any feedback You provide to STEFANEEA through and not limited to e-mail, social media etc. If for any reason such assignment is ineffective, You agree to grant STEFANEEA a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such feedback without restriction.
10. Links to other websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by STEFANEEA. STEFANEEA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the STEFANEEA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the Terms of Service and Privacy Policy of any third-party web sites or services that You visit.
11. Governing Law
Your use of this Website and any purchase by you of any Item from www.stefaneea.com shall be governed by Romanian law and you hereto submit to the exclusive jurisdiction of the Romanian courts.
12. Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
Contact Us
If you have any questions about these Terms of service, You can contact us:
By email: customercare@stefaneea.com
By visiting this page on our website: https://stefaneea.com/contact-us/
These Terms of Service together with our Privacy Policy, Returns policy and Shipping and Delivery policy constitute the complete and entire agreement between you and STEFANEEA ATELIER S.R.L. pertaining to the use of this site and supersede any prior agreements, whether written or oral.
Last updated: 1st of September 2023